Shipping policy

Shipping Policy

We ship orders to supported destinations using available international and regional logistics services.

Most orders are currently fulfilled from Shenzhen or Hongkong, China. Shipping origin may vary depending on product availability and destination.

Shipping costs and available delivery options will be shown during checkout where applicable.

Estimated delivery times are provided for reference only and may be affected by customs clearance, carrier delays, local holidays, weather, or other circumstances outside our reasonable control.

Tracking information will be provided when available.

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error.

Taxes, VAT, customs duties, and import charges may vary by destination and shipping method. Where such charges are not collected during checkout, they may be collected by the carrier or local authorities.

If tracking shows a shipment as delivered but you cannot locate it, or if your package arrives damaged, opened, incomplete, or empty, please contact us promptly. We may request photos, packaging information, or other details to assist with the investigation.

Please do not return any product to the original shipping address unless instructed by us.

For shipping questions, contact:

helloboxhk@gmail.com